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The office is open Monday through Friday, 8:00am - 5:00pm. (office closes at 4:00pm on Fridays) |
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The switchboard is open from from 9:00am to 12:00pm and 2:00pm to 5:00pm |
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The answering service will take messages when the switchboard is closed. |
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Our address is: 1301 20th Street, Suite 400, Santa Monica, CA 90404.
Our phone number is: 1-888-774-6376
Please note that the underground pay parking is $12.00 a day maximum.
We are located on the corner of Arizona Ave. and 20th St. in Santa Monica, California. (click here or the map below for an interactive map) |
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To reach The Spine Institute from the north
Take the 405 Freeway south
Exit on Santa Monica Boulevard
Turn right (west) and proceed approximately 2 miles
Turn right (north) on 20th St.
Parking entrances will be on your right (east side of street)
Alternative: Continue on the 405 south to the 10 Freeway west
Exit at Cloverfield Boulevard and follow the directions from the south, below
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To reach The Spine Institute from the south
Take the 405 Freeway north
Take the 10 Freeway west
Exit at Cloverfield Boulevard, turning right (north)
Turn left (west) on Santa Monica Boulevard
Turn right (north) on 20th St.
Parking entrances will be on your right (east side of street) |
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To reach The Spine Institute from the east
Take the 10 Freeway west
Exit at Cloverfield Boulevard and proceed as above |
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To reach The Spine Institute from the west
Take the 10 Freeway east
Exit at 20th Street, turning left (north)
Parking entrances will be on your left (east side of street)
If you pass Arizona Ave., you have gone too far. |
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Please have your pharmacy call us on about all "refill" prescriptions. |
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If your prescription will run out over the weekend, please have your pharmacy call our office
on the preceding Thursday. |
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Prescriptions will not be filled after 5:00pm or on weekends, except in extreme emergencies. |
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Please call our office 3-4 days after the date of the test.
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All patient billing questions should be directed to our billing service as follows:
Dr. Delamarter
Dr. Bae:
Dr. Pradhan:
Dr. Davis:
Dr. Kropf: |
(310) 322-4278
(310) 322-4278
(760) 520-1323
CHMB
1121 East Washington Avenue
Escondido, CA 92025
(310) 322-4278
(714) 992-5292 Fullerton Office |
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| SCHEDULING APPOINTMENTS Call 888-774-6376 |
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Follow-up Appointments If you are a non-surgical patient, and the doctor requests that you
return for a follow-up visit, please be sure to make your return appointment prior to leaving our office
or within a week following your original appointment. This will insure your appointment is at a time
convenient for you. |
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Post-Operative Appointments Surgical patients need to be seen at a time determined by the doctor. It is recommended that an appointment be made prior to being discharged
from the hospital. |
| PATIENT REQUESTS FOR LETTERS |
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All letters (i.e. for medical necessity, jury duty, disability status, return to work, etc.) will be
completed within 3-5 business days from the date of request. |
| PATIENT REQUESTS FOR FORMS |
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All forms (i.e. disability, insurance, etc.) will be completed within 3-5 days from the date of receipt. |
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Note: All portions of the form requiring patient (employee) completion must be completed prior to forwarding
the form to the doctor. |
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| PATIENT REQUESTS FOR MEDICAL RECORDS |
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We will need a signed authorization from the patient for release of medical records. |
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We will accept faxed authorizations (FAX# 310-828-6687) |
| PATIENT REQUESTS FOR X-RAYS |
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A patient may sign out his or her X-rays. The patient is fully responsible for the safekeeping and return of the X-rays. |
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All questions regarding pending surgeries should be directed to Dr. Delamarter's office, Dr. Pradhan's
office, Dr. Bae's office, Dr. Davis's office, or Dr. Kropf's office as appropriate. |
| INSURANCE AUTHORIZATION REQUIREMENTS |
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Please be advised that it is the patient's responsibility to obtain the necessary authorizations
from their insurance company prior to seeing a doctor. Prior authorization is also required for any
plain x-rays that are taken in our office during your visit. |
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If we have not received a written approval prior to your appointment, we will require you to make full
payment at that time, or your appointment will be cancelled. |
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If you are uncertain whether a pre-certification is required, please contact your benefits department.
If you are a member of an HMO/HealthNet, you must get prior approval from your primary care physician.
The necessary telephone numbers are usually located on the back of your insurance card. If you are a
Workman's Compensation patient, you must obtain prior approval from your adjuster. |
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If your insurance company/workman's compensation require information from the doctor regarding the need for
a visit, please let us know and we will forward the required paperwork. |
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Medicare does not require any pre-certification. |
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| We are committed to providing you with the best care possible. In order
to achieve this goal we are in need of your assistance and understanding of our financial policy in the
following areas: |
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Initial Consultation The patient is responsible for any copayments and any unmet deductible amount,
due and payable at the time of the office visit. As a courtesy, the office will bill your insurance
company, provided you furnish the office with a completed insurance claim form or insurance card. A
patient without medical insurance will be required to pay in full at the time of service. |
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Initial Consultation (Medicare Patients) Since our office accepts Medicare assignment, we will bill Medicare
for you. Patients who have Medicare only, are responsible for the co-insurance portion approved by Medicare.
If you have a secondary insurance, we will also bill them for you. |
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Physical Therapy It is recommended that all patients in need of physical therapy contact their
insurance company to find out exactly what benefits they are entitled to. Medicare restrictions on
benefits can be explained by our staff. |
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Cancellation of Appointments All cancellations must be made at least 24 hours prior to the
scheduled appointment. Patients who are more than 20 minutes late will not be able to see the doctor
and will have to reschedule their appointment. |
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Workmen's Compensation Must be pre-approved before the patient may receive services. |
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Types of Payment Cash, checks, Visa, Mastercard, American Express. |
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While the filing of your insurance claim is a courtesy we extend to our patients, we must
emphasize that as medical care providers, our relationship is with you the patient, not your insurance
company. All charges are the responsibility of the patient from the date the services are rendered. We
realize that from time to time temporary financial setbacks may affect timely payments on your account.
If such problems do arise, we encourage you to contact our office for assistance in the management of
your account.
Our Staff will gladly discuss your proposed treatment and answer any question relating to your insurance.
However, not all services are a covered benefit in all contracts and you must realize that your
insurance is a contract between you, your employer, and the insurance company.
If you have any questions about the above information or have uncertainty reqarding the insurance
coverage, please do not hesitate to ask for assistance. |
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Look for the book to access our animated conditions, procedures, and anatomy via our patient education system!